0

votes

[META] New interface and logging in problems

Commented on September 14, 2013
Created September 10, 2013 at 4:25 AM

I apologize for asking this question rather than sending a private email - maybe somebody is experiencing a similar problem and I do not know whom to contact.

Here is my problem: every time I try to log in, my old password does not work. When I click on "forgot your password", I get an email with direct link. When I try to change my old password, I get an error message "your username should be at least four characters". I cannot change my username - I have already tried, it does not allow me to change it. What do I do?

Thanks!

F5a0ddffcf9ef5beca864050f090a790

(15515)

on September 14, 2013
at 02:52 PM

Thanks for fixing it. :)

F5a0ddffcf9ef5beca864050f090a790

(15515)

on September 14, 2013
at 02:52 PM

VB is working, thank you very much. No need to change my username.

F5a0ddffcf9ef5beca864050f090a790

(15515)

on September 14, 2013
at 02:51 PM

Oh, it is working now, thank you very much. Please do not change it!

F5a0ddffcf9ef5beca864050f090a790

(15515)

on September 14, 2013
at 02:48 PM

Hi, thank you very much for your help. Unfortunately, I still was not able to log in. I sent you an email. Could you please change my username to VB10 ? Thank you very much.

F5a0ddffcf9ef5beca864050f090a790

(15515)

on September 14, 2013
at 02:44 PM

Could you PLEASE PLEASE PLEASE change my username to VB10 ? I am having a hard time trying to change it so it has 4 digits. PLEASE. Thank you.

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 04:12 PM

Hey Bree. Please email [email protected] to confirm the email address on your other Thumper account.

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 04:10 PM

Hi VB. You should be able to login normally now. Please email [email protected] if you still can't get logged in.

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 03:54 PM

Your problem is caused by the 2 character user name not supported. We need to change it to a longer one. Let me know the new user name and I will update it.

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 03:53 PM

Hi VB. By default, we don't let you use two character users. Let me see if I can lower that.

77877f762c40637911396daa19b53094

(78467)

on September 10, 2013
at 11:15 AM

Hi April. Thanks for helping the other user out. We are actively monitoring this site to help make it better for all the Paleo users out there. If you would, please send the issues you found on the profile to [email protected] and we'll get them straightened out. Thanks!

77877f762c40637911396daa19b53094

(78467)

on September 10, 2013
at 11:14 AM

Hi VB. In the software powering this site, we require at least 3 characters for the username. I can look at whether we can adjust that, but in the meantime, is there an alternative username you'd prefer?

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4 Answers

best answer

0
3ce6a0d24be025e2f2af534545bdd1d7

(26217)

on September 13, 2013
at 04:44 PM

Hey @VB. I had the same problem. You have to have three letters in your username. You need to contact @dzone and give him a new username. They don't have a good way of contacting them directly, so I think using the @ sign will get it moving

0
F5a0ddffcf9ef5beca864050f090a790

(15515)

on September 13, 2013
at 03:48 PM

No, seriously, where do I report login problems? Otherwise I would just have to open a new one. I cannot use a temporary password every time I want to participate. Arrrrrrrrrr........

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 03:54 PM

Your problem is caused by the 2 character user name not supported. We need to change it to a longer one. Let me know the new user name and I will update it.

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 04:10 PM

Hi VB. You should be able to login normally now. Please email [email protected] if you still can't get logged in.

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 03:53 PM

Hi VB. By default, we don't let you use two character users. Let me see if I can lower that.

0
Medium avatar

(0)

on September 10, 2013
at 03:41 PM

Hi @dzone, my account was linked to an email address that is no longer active. I've logged in under the very first account that I used, but I would like to get my old account back (@Thumper) Please let me know what I need to do. Thanks!

77877f762c40637911396daa19b53094

(78467)

on September 13, 2013
at 04:12 PM

Hey Bree. Please email [email protected] to confirm the email address on your other Thumper account.

0
Medium avatar

(10663)

on September 10, 2013
at 05:11 AM

Hey VB, there are still some bumps with the new software so all I can say is just be patient. I had to reset my password as well and noticed some really bad issues with my profile.

77877f762c40637911396daa19b53094

(78467)

on September 10, 2013
at 11:15 AM

Hi April. Thanks for helping the other user out. We are actively monitoring this site to help make it better for all the Paleo users out there. If you would, please send the issues you found on the profile to [email protected] and we'll get them straightened out. Thanks!

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