frozen beef shipped and arrived 7 days late from FedEx and defrosted

Answered on August 19, 2014
Created December 14, 2012 at 1:06 AM

I bought 32 hamburger patties and 10 steaks from Omaha Steaks... they arrived in Malaysia a few days after shipping and I am sure were still frozen when they arrived on Monday... unfortunately the Malaysian Customs were not very kind and kept my package for 4 days, without freezing or keeping in a fridge... FedEx just delivered it, and they are completely thawed out, and room temperature....

Is it safe to freeze, and eat, put in the refrigerator, and try and eat it all within a few days? (big party)

or just throw away?

Thank You



on December 14, 2012
at 01:45 AM

Smell test, try n refreeze.



on December 14, 2012
at 01:08 AM

they were shipped in a Styrofoam cooler, and all meat is vacuum packed

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3 Answers



on December 14, 2012
at 01:20 AM

That's a lot of meat, hard to know how long they were below 40 F, which is the "safety" temp at most places in the States. If it were 1 or 2 items I wouldn't be as concerned but that is a lot of meat, and who knows how well it would freeze again.

Did you open any of them up to see how it smells? I am not sure how the vacuum seal would affect things. Did you put it right in the freezer? Did you leave any out to try? Were any of the packages puffed out with air, or was the packaging still tight against the meat?

Is there any way you can talk to the company for a refund? Even if it was a customs issue, you might still be able to get a refund given that it is a huge company and a lot of meat.

Their customer service center would probably play it safe on the timing if you asked them about the safety of the food, and maybe would tell you it would be safe for X amount of days, and then you could use their info to get a better idea of the safety, as I am sure there is some time to play with, but the idea of being in a warmer climate doesn't seem like it would help. I would probably shoot for the refund and pass on the meat but I tend to be on the cautious side, I know others who would give some of it a shot, but I don't like the idea of risking food poisoning for a few days. Good luck either way with the situation.


on December 14, 2012
at 02:36 PM

If you're serving to others you kind of have to throw it out. You can't take liberties & risks like that with other people's health.

At least inform everyone.

Myself, I'd go by smell... AFTER rinsing off the blood (which is bound to stink) and letting it sit a few minutes. The patties would DEFINITELY get cooked well-done at this point (if you even decide to keep them).



on December 14, 2012
at 01:17 PM

Call Omaha steaks. Their guarantee is that the meat arrives frozen. If it doesn't, they reship. Room temperature steaks are probably ok given that they were vacuumed packed. But I wouldn't eat it.

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